Exactly 4 weeks will be due for project submission. Wish everyone's progress good in their project paper.
What need to be hightlighted here is EEQ will be due in 2 weeks time. All must complete it ASAP.
I've compiled and posted some proposals feedback for reference, interested? You can refer to suggestion links -> local SBIT resources to download it and refer to the assessor's comment.
Sunday, September 7, 2008
Tuesday, July 22, 2008
Strategic use or Deployment of IT
Important Message from Tutor :
Many of you seem to have TOTALLY ignored the fact that this MSc course is about the strategic use of Business IT. You all have a PgD in this area so you are supposed to at least know what it means.
If your outcome does NOT lead to or imply the strategic deployment of IT resources to solve whatever is your presenting problem then it will NOT be acceptable.
Many of you are getting muddled here. It is quite possible for something to be strategically important for a company but not represent the strategic deployment of IT. For example, a company might for strategic business reasons want to move its headquarters and that may or may not mean that a decision has to be taken regarding IT resources. Some examples might help:
1. Suppose you write an outcome about use of Kiosk technology in large stores. That is fine if you can show that it implies a decision, based on the use of your outcome, by the company to deploy strategic IT resources to support it.
2. Suppose your outcome is about a plan for improving staff competence in the use of the computerized accounting system. Well as a plan that is ok but in what way does it involve the deployment of IT resources in its resolution? One cannot call a plan for getting better accounting system competencies being used to deploy IT resources. One might argue here that with greater competencies we are better able to deploy existing IT resources.
But the issues is that YOU have to convince us that there is IT learning and that there is IT deployment. If you don't you will not pass.
Many of you seem to have TOTALLY ignored the fact that this MSc course is about the strategic use of Business IT. You all have a PgD in this area so you are supposed to at least know what it means.
If your outcome does NOT lead to or imply the strategic deployment of IT resources to solve whatever is your presenting problem then it will NOT be acceptable.
Many of you are getting muddled here. It is quite possible for something to be strategically important for a company but not represent the strategic deployment of IT. For example, a company might for strategic business reasons want to move its headquarters and that may or may not mean that a decision has to be taken regarding IT resources. Some examples might help:
1. Suppose you write an outcome about use of Kiosk technology in large stores. That is fine if you can show that it implies a decision, based on the use of your outcome, by the company to deploy strategic IT resources to support it.
2. Suppose your outcome is about a plan for improving staff competence in the use of the computerized accounting system. Well as a plan that is ok but in what way does it involve the deployment of IT resources in its resolution? One cannot call a plan for getting better accounting system competencies being used to deploy IT resources. One might argue here that with greater competencies we are better able to deploy existing IT resources.
But the issues is that YOU have to convince us that there is IT learning and that there is IT deployment. If you don't you will not pass.
How to Answer Question 1a in Proposal
Suggested Problem Statement Structure for Questions:
A good structure for your answer is to say what the setting for the problem is, discuss the problem, what the topic area is and finally argue that it can be solved by using IT strategically.
Please find below is the example of explored problem using the CCC-APE model found in the workbook:
The presenting problem is set in my company ABC where we offer POS systems, services and support to the retail industry in Hong Kong where we have a client base of around 75 companies at present.
For some time now the company have been expanding and part of this has been to operate through service agents who use our help desk system and it is therefore strategically important that these IT systems are able to fully support and monitor these agents, however, it is suspected that this has generated customer difficulties, complaints as well as in one or two cases being very costly.
In view of this, ABC management would like a review of service agent provision and based on discussion with the ABC service managers it is agree that the presenting problem be defined as management concerns over the trustworthiness, competence and regulation of service agents for our POS products.
Notice: setting is ABC in Hong Kong, topic area is POS and its support and the problem is about management concerns over monitoring agents and it is strategic business IT because it operates through an ABC host help desk system (if you like you can say the help desk system was a strategic company choice).
Guidances on the 4 elements for RQ:
Set your answer out as follows, you will then know you have covered everything and what your ideas are. You can change the words a little or change the order but all 4 elements must be there
Problem Setting - eg. my Company ABC and its ERP system......
Topic Area - modern integrated software applications...
Presenting Problem - reluctance by some Departments to move suitable manual processes to the new system ....
Implied Strategic IT deployment - the ERP system represents a significant deployment of IT resources and unless better use id made of it ....
CAUTION - do not waste the available words all on the setting because that really requires no thought at all and to do so and neglect the other areas is pointless
A good structure for your answer is to say what the setting for the problem is, discuss the problem, what the topic area is and finally argue that it can be solved by using IT strategically.
Please find below is the example of explored problem using the CCC-APE model found in the workbook:
The presenting problem is set in my company ABC where we offer POS systems, services and support to the retail industry in Hong Kong where we have a client base of around 75 companies at present.
For some time now the company have been expanding and part of this has been to operate through service agents who use our help desk system and it is therefore strategically important that these IT systems are able to fully support and monitor these agents, however, it is suspected that this has generated customer difficulties, complaints as well as in one or two cases being very costly.
In view of this, ABC management would like a review of service agent provision and based on discussion with the ABC service managers it is agree that the presenting problem be defined as management concerns over the trustworthiness, competence and regulation of service agents for our POS products.
Notice: setting is ABC in Hong Kong, topic area is POS and its support and the problem is about management concerns over monitoring agents and it is strategic business IT because it operates through an ABC host help desk system (if you like you can say the help desk system was a strategic company choice).
Guidances on the 4 elements for RQ:
Set your answer out as follows, you will then know you have covered everything and what your ideas are. You can change the words a little or change the order but all 4 elements must be there
Problem Setting - eg. my Company ABC and its ERP system......
Topic Area - modern integrated software applications...
Presenting Problem - reluctance by some Departments to move suitable manual processes to the new system ....
Implied Strategic IT deployment - the ERP system represents a significant deployment of IT resources and unless better use id made of it ....
CAUTION - do not waste the available words all on the setting because that really requires no thought at all and to do so and neglect the other areas is pointless
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